Some antivirus software alerts users to the presence of adware and spyware, but some new malware could go undetected, or the security software might be unable to root out the intruder. In these cases, users have to reinstall their browsers to regain control of the interface.
In extreme instances, the hijacking program reinstalls itself in the browser, and users may have to erase the contents of their computer, install a fresh operating system and the most current browser version, and restore their personal files from a backup.